Human Relations or Central Banking in Theory and Practice

Human Relations: Interpersonal Job-Oriented Skills

Author: Andrew J DuBrin

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition.  Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment.  KEY FEATURES: This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.

Table of Contents:

1.    A Framework for Interpersonal Skill Development

2.    Understanding Individual Differences

3.    Developing Self-Esteem and Self-Confidence

4.    Interpersonal Communication

5.    Developing Teamwork Skills

6.    Group Problem Solving and Decision Making

7.    Cross-Cultural Relations and Diversity

8.    Resolving Conflicts with Others

9.    Becoming an Effective Leader

10.  Motivating Others

11.  Helping Others Develop and Grow

12.  Positive Political Skills

13.  Customer Satisfaction Skills

14.  Enhancing Ethical Behavior

15.  Stress Management and Personal Productivity

16.  Job Search and Career Management Skills

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Central Banking in Theory and Practice

Author: Alan S Blinder

Alan S. Blinder offers the dual perspective of a leading academic macroeconomist who served a stint as Vice-Chairman of the Federal Reserve Board--one who practiced what he had long preached and then returned to academia to write about it. He tells central bankers how they might better incorporate academic knowledge and thinking into the conduct of monetary policy, and he tells scholars how they might reorient their research to be more attuned to reality and thus more useful to central bankers.

Based on the 1996 Lionel Robbins Lectures, this readable book deals succinctly, in a nontechnical manner, with a wide variety of issues in monetary policy. The book also includes the author's suggested solution to an age-old problem in monetary theory: what it means for monetary policy to be "neutral."