Business Process Management: Practical Guidelines to Successful Implementations
Author: John Jeston
This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture.
* A proven step-by-step framework for the Business Process Management practitioner
* Features practical tools, explanations, guidance and over 50 case studies to illustrate best practice
* New edition includes checklists of all phases & steps, summaries of tools per phase, and an overview of business process trends
Table of Contents:
Ch. 1 | How can we demystify business process management? | 3 |
Ch. 2 | What is business process management? | 9 |
Ch. 3 | Why is it important to improve business processes before automating them? | 12 |
Ch. 4 | When should you do BPM - what are the main drivers and triggers? | 16 |
Ch. 5 | Who should be involved in BPM? | 20 |
Ch. 6 | Why are organizational strategy and process architecture important in BPM implementation? | 25 |
Ch. 7 | How do you sell BPM technology to the organization? | 29 |
Ch. 8 | What are the critical success factors in a BPM project? | 34 |
Ch. 9 | What are the critical implementation aspects for a BPM solution? | 38 |
Ch. 10 | Why do you need a structured approach to implementing BPM? | 40 |
Ch. 11 | Framework overview | 47 |
Ch. 12 | Guidelines on how to use the framework | 59 |
Ch. 13 | Organization strategy phase | 66 |
Ch. 14 | Process architecture phase | 80 |
Ch. 15 | Launch pad phase | 100 |
Ch. 16 | Understand phase | 124 |
Ch. 17 | Innovate phase | 143 |
Ch. 18 | People phase | 167 |
Ch. 19 | Develop phase | 187 |
Ch. 20 | Implement phase | 204 |
Ch. 21 | Realize value phase | 215 |
Ch. 22 | Sustainable performance phase | 229 |
Ch. 23 | Essentials introduction | 245 |
Ch. 24 | Project management | 247 |
Ch. 25 | People change management | 267 |
Ch. 26 | Leadership | 282 |
Ch. 27 | BPM maturity | 299 |
Ch. 28 | Embedding BPM within the organization | 316 |
App. A | Organization strategy phase | 331 |
App. B | Process architecture phase | 340 |
App. C | Launch pad phase | 344 |
App. D | Understand phase | 358 |
App. E | Innovate phase | 370 |
App. F | Develop phase | 384 |
App. G | People phase | 392 |
App. H | Implement phase | 394 |
App. I | Realize value phase | 398 |
App. J | Sustainable performance phase | 401 |
App. K | People change management essential | 403 |
App. L | Embedding BPM in the organization | 405 |
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The Venture Capital Cycle
Author: Paul A Gompers
The venture capital industry in the United States has grown dramatically over the last two decades. Annual inflows to venture funds have expanded from virtually zero in the mid-1970s to more than $9 billion in 1997. Many of the most visible new firms--including Apple Computer, Genentech, Intel, Lotus, Microsoft, and Yahoo--have been backed by venture capital funds. Yet despite this tremendous growth and its visible success, venture capital remains a mysterious industry. Numerous misconceptions persist about the nature and role of venture capitalists.
Paul Gompers and Josh Lerner's extensive research on venture capital organizations is based largely on original data sets developed through close relationships with institutional investors in venture capital funds and investment advisors. The Venture Capital Cycle synthesizes their path-breaking work. After a historical overview, the book looks at the formation of funds, the investment of the funds in operating companies, and the liquidation of these investments. The concluding chapter provides a road map for future research in this growing area.
Three themes run throughout the book. The first is that all venture capitalists confront tremendous incentive and information problems. The second is that because the various stages of the venture capital processes are related, the entire process is best viewed as a cycle. The third is that, unlike most financial markets, the venture capital industry adjusts very slowly to shifts in the supply of capital and the demand for financing.
What People Are Saying
Andrei Shleifer
This book presents a systematic account of how the venture capital industry works in the United States. It is academic yet practical, thorough yet a good read. It will set the standard for future research in entrepreneurial finance.
(Andrei Shleifer, Professor of Economics, Harvard University)
Ronald J. Gilson
Venture capital has been central to U.S. domination of the market for commercializing cutting-edge science. This book is the first analytically ambitious effort to explain the genius of American entrepreneurial finance. It will quickly become a standard in law schools, business schools, and practitioners' offices.
(Ronald J. Gilson, Meyers Professor of Law and Business, Stanford University, and Stern Professor of Law and Businesss, Columbia University)
Peter O. Crisp
Insightful and well-documented--excellent reading for veterans as well as anyone exploring this fascinating and challenging 'industry' for the first time.
(Peter O. Crisp, Founding and Former Managing Partner, Venrock Associates)
David F. Swensen
In The Venture Capital Cycle Paul Gompers and Josh Lerner birdge the gap between practice and thiery, systematicaly describing and analyzing important issues influencing investment in entrepreneurial start-ups. By undertaking rich empirical analysis in the context of an analytically sound framework, the authors combine real-world sensibility and intellectual rigor, making this book essential reading for investors, venture capitalists, and students of finance.
(David F. Swensen, Chief Investment Officer, Yale University)
Table of Contents:
Acknowledgments | ||
1 | Introduction | 1 |
I | Venture Capital Fundraising | 17 |
2 | An Overview of Venture Capital Fundraising | 19 |
3 | How Are Venture Partnerships Structured? | 29 |
4 | How Are Venture Capitalists Compensated? | 57 |
5 | Does the Venture Capital Structure Matter? | 95 |
II | Venture Capital Investing | 125 |
6 | An Overview of Venture Capital Investing | 127 |
7 | Why Are Investments Staged? | 139 |
8 | How Do Venture Capitalists Oversee Firms? | 171 |
9 | Why Do Venture Capitalists Syndicate Investments? | 185 |
III | Exiting Venture Capital Investments | 203 |
10 | An Overview of Exiting Venture Capital Investments | 205 |
11 | Do Market Conditions Affect the Decision to Go Public? | 213 |
12 | Does Reputation Affect the Decision to Go Public? | 239 |
13 | Why Do Venture Capitalists Distribute Shares? | 263 |
14 | How Well Do Venture-Backed Offerings Perform? | 289 |
15 | The Future of the Venture Capital Cycle | 325 |
16 | A Note on Data Sources | 329 |
Venture Capital Glossary | 343 | |
References | 351 | |
Name Index | 365 | |
Subject Index | 369 |
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